When placing an order with Krumbs by Kat (hereinafter "We,” "Us,” "Our,” “Krumbs by Kat”), you (hereinafter “You,” “Your,” “Customer,” “Client”) agree to the following Terms & Conditions:
Accepting our terms and conditions and payment establishes a legally binding agreement between you and Krumbs by Kat.
Krumbs by Kat will provide a professionally decorated dessert as specified in the invoice or contract. We appreciate your business and are honored that you have chosen we for your special celebration. We guarantee that the flavors, size, and general design elements will be met as your invoice outlines. However, if you are unsatisfied with our product(s), please let us know when you receive your order.
You may select from our existing portfolio (krumbsbykat.com), or we can design something unique for you. We will follow your requests closely to create your desired design.
When you agree to our business terms and conditions and pay for your order, you agree that any items ordered will be reproduced as Krumbs by Kat’s interpretation of the item and will not be a replica. We reserve the right to exercise artistic licensure to guarantee the structural, visual, and creative integrity of a cake or dessert structure. Custom cakes are a work of art; therefore, we will not copy the work produced elsewhere due to copyright or trademark laws. The finished product(s) will be as similar as possible. We will make every attempt to provide the design as requested, including matching colors.
We will only treat your order as confirmed once your payment has been received. We will only hold your collection or delivery date if the payment is received within three days of the invoice date. After this time, your date is not guaranteed and will be available to other customers.
Payment in full is still subject to the cancellation and refund policy.
Please note that all payments are NON-REFUNDABLE and NON-TRANSFERABLE. If we need to cancel your order, we will REFUND any payment made. Reasons we may need to cancel include but are not limited to death, injury, illness (due to health and safety regulations), severe medical conditions, or an accident of myself or any immediate family member.
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Krumbs by Kat will only complete an order if paid for in full. If the invoice is not paid in full before the due date, you forfeit your order, and absolutely no refund, future credit, or date change will be permitted under any circumstances.
Krumbs by Kat does not accept responsibility for any loss, however caused for non-payment. Therefore, if the total amount of an order is not received by the due date, we will mark the order as canceled. The cancellation policy, therefore, applies in all cases. If you attempt to make payment after the due date, Krumbs by Kat reserves the right to refuse your payment.
Collection dates and times are scheduled at the time of ordering. If you cannot make your scheduled collection time, please call to reschedule. If you do not call to reschedule your collection time and are late, a late fee will be applicable. If you are early, you must wait until the agreed-upon time to collect your order.
Upon visual inspection of your order and its departure from the premises, you or your designee approve the cake's visual appearance, waiving any rights to a refund based on the product's style, design, or visual appearance(s). A signature is required at collection, confirming that you have received your order in good condition and as specified. Krumbs by Kat will not accept liability for any damage sustained to any product(s) once it has been collected and signed for.
Any order that is not picked up at the agreed-upon time without an attempt to reschedule is forfeited, and absolutely no refund, future credit, or date change will be permitted under any circumstances.
Order(s) may be donated to charity or resold at the discretion of Krumbs by Kat.
Because of the nature of our business and our quality and freshness assurance, we will dispose of any items that have not been picked up or delivered within 48 hours after the specified collection time has passed.
Delivery should be arranged at the time the order is placed or as soon as possible afterward. The delivery charge covers our time, fuel costs and set-up if applicable. The cost of delivery is based on mileage and time. We deliver up to 100 miles from our location (which covers most of Georgia and some parts of SC and TN).
It is your responsibility to ensure that you have provided the correct delivery information and to ensure that the delivery location is open and available at the arranged time.
Krumbs by Kat is not responsible for any delay or inability to deliver based on accidents, natural disasters, transportation issues, inclement weather, illness, death, labor troubles, delay of supplies, disputes, strikes, or any other circumstance beyond Krumbs by Kat’s control.
In the case of an unavoidable situation, such as a car accident or poor road conditions during delivery, Krumbs by Kat cannot be held liable for more than the cost of the order.
If, for any reason, you need to revise your occasion date, we will try our best to accommodate these changes at no additional cost, provided sufficient notice and the new occasion date is available. We will do our best to accommodate your order, but we CANNOT GUARANTEE the availability. The booking fee will not be refunded if we is fully booked for your new occasion date. Please bear this in mind when ordering; any monies paid are NON-REFUNDABLE and NON-TRANSFERABLE.
Your order is important to us, so please take the time to check the details of your order carefully. You are responsible for contacting us about any changes required to your original order. Any changes made to your original design after the order has been secured are subject to a design change fee and a difference in the quoted price. We will try to accommodate any changes where possible. However, we cannot guarantee to do so and reserve the right to increase the price quoted for any extra work required. You will not be refunded for supplies that may no longer be needed but have already been purchased.
You assume full responsibility for removing non-edible cake décor from your cake before cutting or serving. This includes but is not limited to name tags, cake toppers or any items standing on the cake, rhinestone decorations, ribbons, sugar flowers, etc. While some of these items may be made from edible materials, they may not be intended for consumption. Items such as wires, skewers, dowels, or other items are used for strength and flexibility to achieve the desired appearance of the decoration. We strongly advise against eating décor. Be mindful of placing décor items from cakes in reach of or near children and other guests.
Upon collection or delivery, Krumbs by Kat will inform you or your designee of any non-edible items that must be removed before serving.
Krumbs by Kat is not responsible for supplying any fresh flowers. If you intend to use fresh flowers on the cake, you must obtain flowers from an outside reputable florist. Fresh flowers are not food products and may contain pesticides, insects, dirt, or other contaminants. Please note that some flowers as not suitable for use on cakes. It is your responsibility to determine flower safety and safe food practice.
Krumbs by Kat will carefully prepare the flowers and arrange them on the cake for an additional fee. You assume all liability and responsibility for the condition of the cake altered by anyone other than Krumbs by Kat.
We ask that you provide a swatch of the shade you would like for color matching. Krumbs by Kat will do its best to match any color requests for icings. We aim for a perfect match, but this is not always possible. We will do our best to color match (within three shades darker or lighter) samples given to us, but please keep in mind that we are working with a food product and edible colors.
Light vastly affects colors, and we cannot guarantee exact color matches or color stability. Cakes should be displayed out of direct sunlight to keep colors from fading. Please be advised that dark colors sometimes taste slightly bitter or stain.
While Krumbs by Kat tries to ensure that our products are well presented and look the absolute best, the stability or levelness of the table upon which the items are displayed or the quality of the environment around the items is outside our control. Please ensure the “presentation table” is stable, level, and sturdy enough to hold the display. If the items are to be set up by the venue staff, Krumbs by Kat will leave instructions on how the products are to be displayed and obtain a signature to verify that we have done so. Once the order is delivered/collected, set up, and signed for, Krumbs by Kat is not responsible for any interference or damage.
Our standard cake serving sizes are 1"x2"x4" high. Serving size estimations are not guaranteed to be exact. Specialty cakes, carved cakes, and methods of slicing may affect the total serving number. we provides cake-cutting guides (except for carved cakes) with all orders for you to follow to get the ordered serving count.
Krumbs by Kat is not responsible for the shortage of any items caused by anyone NOT employed by Krumbs by Kat.
Your order will be baked as close to your delivery/collection day as possible to ensure quality and freshness. Cakes covered with fondant should be stored in a cool, dry place, preferably in the box that they are supplied in. They should not be refrigerated. We suggest that cakes should be eaten as close to the delivery/collection date as possible. Krumbs by Kat advises that all food must be consumed within 24 hours of the first serving. Any food consumed after 24 hours or later is at the client’s discretion and becomes their responsibility. Once products have been delivered, the responsibility of consumption lies with the customer and, therefore, indemnifies Krumbs by Kat of all liability for personal use.
Please be aware that while your order may not be made with nuts or a nut product, it will have been prepared in a kitchen where nut products may be used in other cakes and fillings. We cannot guarantee that your product(s) will be free from all nut traces. All products may contain, or come into contact with, soy, wheat, dairy, nuts, natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color, and other allergens not listed. It is your responsibility to inform your guests of this allergy information.
We will not be held liable for any allergic reaction resulting from the consumption of any products.
Heat and humidity can adversely affect our product(s). In warmer months, it is advised that our product(s) be kept in an air-conditioned area or, at the very least, a cool area. (Refrigeration is not recommended for fondant cakes). It is strongly suggested that the product(s) being collected by the customer are transported in an air-conditioned vehicle. Krumbs by Kat is in no way responsible for any damage that may occur due to weather conditions.
Where damage does occur to the irrefutable fault of Krumbs by Kat, a partial or full refund may be given. This will be determined on an individual basis. Proof must be provided immediately, either in person or by way of pictorial evidence. The customer is made aware that specific designs (e.g., topsy-turvy) are more structurally sensitive than others; improper handling can lead to damage. Assuming all precautions have been taken by us to provide you with sound structural support, Krumbs by Kat accepts no liability for any damage that may occur once products are in the customer's possession.
Krumbs by Kat reserves the right to use all photographs of the products for advertising purposes without compensation to you.
Krumbs by Kat is not responsible for bodily injury or consequential damage which may result from services.
By placing an order with Krumbs by Kat, you agree to these Terms and Conditions in their entirety.